FAQs

Frequently Asked Questions (FAQs)

1. Where do you ship?

We currently ship only within Australia. All orders are dispatched from our local warehouse.

2. How long does shipping take?

Orders are processed within 1–3 business days and typically arrive within 5–10 business days after dispatch.

3. Do you offer express shipping?

At this time, we offer standard shipping only. Express options may be added in the future.

4. What is your return policy?

We accept returns within 14 days of delivery for unused items in original packaging. Please contact us at [your email] before returning any items.

5. What if my item arrives damaged?

If your item arrives damaged or defective, please email us within 48 hours of delivery with photos, and we’ll arrange a replacement or refund.

6. Can I change or cancel my order?

If your order hasn’t been processed yet, we’ll do our best to accommodate changes or cancellations. Contact us as soon as possible at [your email].

 

Store Policies

Order Processing

• Orders are processed Monday–Friday (excluding public holidays).
• You’ll receive an order confirmation and shipping notification via email.

Shipping Policy

• We ship only within Australia.
• Standard delivery takes 10–20 business days after dispatch.
• Tracking information is provided once your order ships.

Returns & Refunds

• Returns accepted within 14 days of delivery.
• Items must be unused and in original packaging.
• Refunds are issued to the original payment method once the return is received and inspected.

Privacy Policy

• We respect your privacy. Your personal information is used only to process orders and communicate with you.
• For full details, please refer to our Privacy Policies page.